At Breathe Divinity, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations or you may need to return or exchange an item. Our Refund and Return Policy has been designed to ensure a smooth, fair, and transparent process for all our customers. Please read the policy carefully to understand your rights and responsibilities when requesting a return or refund.

Eligibility for Returns

We accept returns on eligible products within 7 days of delivery. To qualify for a return, the item must be unused, unworn, unwashed, and in its original condition with all tags, labels, and original packaging intact. Products showing signs of wear, damage, alteration, or misuse will not be accepted for return.

Certain items may be non-returnable for hygiene or safety reasons, including but not limited to undergarments, customized products, clearance items, or items marked as “Final Sale.” These exclusions will be clearly mentioned on the product page at the time of purchase.

Return Process

To initiate a return, customers must contact our customer support team with their order number, reason for return, and clear images (if required). Once your return request is approved, you will receive detailed instructions on how and where to send the product.

Returned items must be shipped within 3 days of return approval. Customers are responsible for ensuring the product is securely packaged to avoid damage during transit. We recommend using a trackable shipping method, as we are not responsible for items lost or damaged during return shipping.

Refund Policy

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 5–10 business days, depending on your payment method and financial institution.

Refunds are issued to the original payment method used at checkout. In some cases, refunds may be provided in the form of store credit, especially for promotional or discounted purchases. Shipping fees are non-refundable unless the return is due to a defect or an error on our part.

Exchange Policy

We offer exchanges for eligible items in case of size issues, color preferences, or damaged products (subject to availability). If you wish to exchange an item, please mention it clearly while submitting your return request. Exchanges are processed once the original item has been received and inspected.

If the requested replacement item is unavailable, customers may choose between a refund or store credit.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos or videos as proof. After verification, we will arrange a replacement or refund at no additional cost. Failure to report the issue within the specified time frame may result in the request being declined.

Order Cancellations

Orders can be canceled within 24 hours of placement, provided they have not already been processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the standard return process after delivery.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to a manufacturing defect, damaged product, or incorrect item shipped. In such cases, we will cover the return shipping cost or provide an alternative solution.

Non-Refundable Situations

Refunds or returns will not be accepted under the following conditions:

  • Items returned without prior approval
  • Products returned after the return window has expired
  • Items damaged due to customer misuse or negligence
  • Products missing original tags or packaging
  • Sale, clearance, or customized items

Policy Updates

We reserve the right to update or modify this Refund & Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Customers are encouraged to review this policy periodically.

Contact Us

If you have any questions or concerns regarding our Refund & Return Policy, please feel free to contact our customer support team. We are always here to help and ensure a positive shopping experience.